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What is pre-ordering and how does it work?

Pre-ordering allows customers to reserve an item before it becomes available for regular purchase. By paying in advance and adding the desired product to your cart during checkout, you secure the item, and we will ship it to you as soon as it becomes available.

Is there a deposit required for pre-orders?

To secure your pre-order, you will need to pay the full amount upfront at the time of placing the order. This ensures that your item is reserved and will be shipped to you as soon as it becomes available.

How long will pre-orders be available?

Our pre-order campaign is open for a duration of 15 days. Once this period concludes, we will promptly initiate the manufacturing and shipping process for all purchases.

When will I receive my pre-ordered item?

Once the pre-order period concludes, we will begin manufacturing and shipping all purchases in the order they were received, following a priority sequence. Typically, it takes 1-4 business days for the product to leave our warehouse. For more details, please refer to our Shipping Policy.

When will I receive my order?

Typically, it takes 1-4 business days for most of our products to leave our warehouse.

Embroidered products: For items utilizing embroidery printing techniques, the processing time may exceed the typical 1-4 days as these products are made on demand. We specifically create these products based on your order, ensuring a unique and personalized experience.

For more details, please refer to our Shipping Policy.

What payment methods do you accept?

We currently accept payments through various methods, including Visa, MasterCard, Amex, PayPal, and Apple Pay. Additionally, we offer the convenience of paying for your monKeymerch using cryptocurrencies such as Banano (BAN), Tether USDT (USDT), Ethereum (ETH), Bitcoin (BTC), and Litecoin (LTC)

Unlock a 2% discount when paying in Banano.

Cryptocurrency Checkout

You have trouble completing the checkout with cryptocurrency checkout click here to download the Step-by-step Guide: How to Make a Purchase Using Cryptocurrencies.

How can I track my order? 

You can track your order with the tracking number that will be provided automatically via email and monitor the process. We partner with FedEx, UPS, and DHL, the leading companies in their fields.

Do you offer international shipping?

We have partnerships with some of the largest shipping companies, which allows us to offer competitive prices. Our primary focus is ensuring international delivery to a wide range of destinations.

Is my personal information secure?

We assure you that your sensitive information is encrypted and secure,we follow strictly the European privacy regulations and will never share, sell, or exploit any personal information without your consent.

How do I contact customer support?

Have questions? Contact our dedicated support team at Our professionals are available 24/7 and will respond promptly, typically within 1-2 business days. 

Can I cancel or modify my order?

You can make changes or cancel your order as long as it's still in our warehouse. Once the shipping process has started, modifications will not be possible

Do you offer discounts or promotions?

We regularly share exciting promotions and discount coupons. Moreover, you'll have the chance to snag discount coupons and complimentary merchandise by participating in our giveaways.